COVID-19 FAQs – Callaloo Box

Please Note That Due To COVID-19, It May Take Longer Than Usual for Your Order to Arrive - See Details



Are you still shipping your subscription boxes?

Yes! We plan our box themes months in advance.  We have also been able, through partnership with our suppliers, to continue sourcing items from Trinidad & Tobago and the Caribbean.  Trinidad & Tobago and the wider Caribbean remain open for commercial shipments.  We are continuing to monitor the impact that  COVID-19 has on the global food supply chain.  However, we may experience delays in receipt of some items.  If the situation changes we will update our customers via email and our various social media channels.

When will my order be mailed?

We are working hard to deliver items in a timely manner.  We've seen an increase in order volume since COVID so it's taking longer to process orders as they come in.  Your order will be shipped approximately 2-4 Business Days after it is placed. Thank you for your patience and understanding.  We appreciate the support.


You may experience shipping delays with some of our shipping partners as well.  The United States Postal Service (USPS) has advised that the 2-3 day delivery window for their Priority Mail & First-Class Package services will be extended to 3-4 days. 

UPS continues to deliver to locations around the world, where permitted. The majority of their services continue with the same expected delivery time frames. However, they have suspended their Service Guarantee in light of overall Corona virus uncertainties.

How do I track my order?

Once your order ships you will receive an email with the tracking number.  Please note we are unable to advise on estimated arrival dates for packages once they are in the possession of the shipping carriers.  Please visit the carrier page for arrival dates.

I missed delivery with USPS - what do I do?

If USPS was unable to deliver your package, you may schedule a re-delivery online here: 
https://redelivery.usps.com/redelivery/

Redelivery may not be available in your ZIP Code™. Check with your local Post Office™ for pickup information.

I received an email that my package was delivered but I haven't received it - what do I do?

If your email states the package was delivered, but you haven't received it, please click on the tracking number in the email to track directly on the shipping carrier's website.

For USPS deliveries, the package may be available at your Post Office for collection. 
You may also enter your tracking number in the link below to track:
https://www.usps.com/shipping/trackandconfirm.htm


For UPS deliveries, enter your tracking number in the link below for the latest delivery update:
https://www.ups.com/track?loc=en_US&requester=ST/



Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS: 1-800-742-5877

There is a problem with my tracking number - what do I do?

If there is a problem with your tracking number or package delivery, please contact the carrier directly prior to contacting us. 


Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS: 1-800-742-5877


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